Please scroll down the page to read about how we have set up our approved contractors and installers program.
If you are interested in becoming an approved electrical contractor or solar installer with DCI Industries, please click here.
If you are interested in becoming a sales partner with DCI Industries, please click here.
2020 has presented us with a unique challenge and many stresses, but also with the opportunity to be some of the first to adapt to our new working environment with new and innovative ways to overcome the obstacles we have before us.
Just because 2020 was a bit of a challenging year does not mean that the needs of our customer have diminished. However we had a very significant challenge. Boarders.
Because our customers existing across 3 states with customers even further afield looking to engage with us, we had to work out how to be able to provide our quality services to customers across state lines.
The solution, engage local electricians and solar installers close to where our clients are.
That has already been done...... and poorly in most cases.
So how do we take the solution we need and ensure the outcome is not the same as all the others?
That is where our ACAI Program comes in. DCI Industries' Approved Contractors And Installers Program has been established to ensure that we engage only the best sub-contractors and we put safeguards in place to ensure quality control of workmanship and products.
How are we different from the rest?
Firstly, we do not palm off your job to a random electrician or solar installer. We sub-contract the physical work aspect of the job to one of our approved contractors, but DCI Industries is 'hands on' with both the customer and the sub-contractor throughout the entire project.
For the customer
DCI Industries owns the job from the beginning to the end. If there are issues, DCI Industries will handle it directly. It is not left to the contractor to 'work it out' on the fly.
Our contractors enter into a detailed work contract with DCI Industries where our expectation for quality workmanship is part of their employment contract.
If an issue arises with the sub-contractor, you are not left to battle it out with them. Although we have never had an issue with any of our sub-contractors, it's not to say that issues won't occur in the future. If this was to happen, DCI Industries would intervene and resolve the issues or engage another contractor to complete the installation.
We are also happy to let you know that out business processes and our ACAI Program are open books. If you wish to see what our contractors are required to do under their employment engagement with DCI Industries, you can download the same application form to read and look at any other sub-contractor document here on our website.
For the sub-contractor
DCI Industries provides direct technical support and assistance to our sub-contractors. Weather it is needing to know the details of an electrical rule or requiring a unique or specific item to complete a job, DCI Industries supplies the backend support that most companies do not provide to their sub-contractors.
The ACAI Program will be developing a series of skill training videos to assist newer tradespeople or those who have not yet developed skills in a particular area to increase their skills our just brush up on some useful techniques.
Under the ACAI Program, DCI Industries will undertake internal inspections of sub-contractors work for all major projects, including all solar installations of any size. This process of 'self inspections' will ensure that the customer is always receiving quality workmanship.
For all of our sub-contractors, no questions are off limits. If any of our sub-contractors have questions about a job, a rule or feel that changes to the job will provide a better outcome, they can email or call DCI Industries senior staff directly and have the issue resolved.
In a nutshell, we expect a lot from our contractors, but we believe that we are also equipping them with as much assistance and training as possible to make that as easy as possible.
In the end we want the process to be smooth for both the contractor and the customer.